Terms of Service

MiBuono Partner — management system for affiliated shops

These Terms of Service ("Terms") govern the use of the MiBuono Partner management system (web dashboard and mobile app) provided by 北京厚土客盛科技有限公司 (Beijing Houtukesheng Technology Co., Ltd.) ("Provider") to the shop and to its managers and staff members ("Users"). Acceptance is recorded electronically upon first login to the app. Material updates to the Terms are communicated through the app (see section 12).

2. Account and credentials

• Manager and staff accounts are created by the shop owner or by the Provider upon request of the shop; credentials are personal and must never be shared;
• Passwords must be at least 8 characters and include upper-case letters, lower-case letters and numbers;
• The User must keep the password confidential and change it immediately in case of suspected compromise;
• The shop is responsible for all activities carried out with its accounts, including any loss caused by improper disclosure of credentials.

3. Confidentiality of customer data

• Customer data may be used exclusively within the MiBuono system for the shop's loyalty activities;
• It is prohibited to transfer customer data to third parties, private devices or external lists (e.g. personal address books, marketing tools) without an appropriate legal basis;
• The confidentiality obligation continues to apply even after the termination of the working or collaboration relationship;
• Any suspected data breach must be reported immediately to the shop owner and to the Provider.

4. Proper use of the system

• Managers may create and manage staff accounts, issue coupons, modify bookings and view statistics within their shop only;
• It is prohibited to attempt to access data of other shops, to reverse engineer the system, to overload it or to use it for unlawful purposes;
• Management actions (coupon issuance, voiding, booking changes, deletions, settings changes) are recorded in an audit log with operator, time and IP address.

5. Service provision

The Provider supplies the MiBuono platform as a SaaS service, hosted on servers within the European Union, and provides technical support to the shop. The functional features of the service are those described in the documentation and may evolve over time.

6. Subscription plans and fees

The MiBuono platform is provided under a subscription model. Plans are organised in tiers (e.g. Free, Basic, Pro, Business); the tiers available, the quotas included in each tier (recorded members and activated members) and the applicable fees are published on the Provider's website and may be updated from time to time.

• The tier applicable to a shop is assigned by the Provider (normally following a request from the shop); the system counts the shop's recorded members and activated members on a daily basis;
• Each tier sets two quotas: a recorded-member quota, which caps the number of members the shop may register or import, and an activated-member quota, which is the threshold requiring a paid upgrade;
• An "activated member" is a member who has logged into the shop's mobile app (or activated the shop's wallet pass, where available);
• Where the number of activated members exceeds the quota of the current tier, the shop is required to upgrade to a suitable tier;
• Fees, billing frequency (monthly or annual) and renewal terms are those published on the website at the time of subscription. No payment is collected through the mobile app;
• The subscription is activated, extended or changed by the Provider following payment by the shop;
• Unless otherwise agreed, fees already paid are not refundable for periods already started.

7. Expiry, grace period and service limits

Each paid subscription has an expiry date. If the subscription is not renewed, the following applies:

• on expiry a grace period of 7 days starts, during which the service continues to operate normally;
• after the grace period, and for as long as the subscription is not renewed, the Provider may suspend the growth-related features of the shop, in particular: registration of new members, issuance of new coupons (welcome and birthday coupons included), creation of new bookings and redemption of points;
• where the number of activated members exceeds the quota of the current tier, the same 7-day grace period applies, counted from the day the excess is first recorded; after that period, and until the shop upgrades its tier, the Provider may suspend the growth-related features, in particular: registration and import of new members, issuance of new coupons and automated marketing (campaigns, birthday messages);
• existing assets remain available: customers can still log in and use the service and view their coupons, transactions, points and bookings, coupons already issued can still be redeemed, and the shop can still view, redeem and export its existing data;
• where the sole cause is exceeding the recorded-member quota of the tier, only the registration of new members is suspended;
• once the subscription is renewed or the tier is upgraded, the suspended features are restored automatically.

8. Availability and maintenance

The Provider endeavours to ensure high availability of the service. Planned maintenance is normally performed at night; unscheduled interruptions will be communicated where possible. No guarantee of absolute continuity is provided; the Provider is not liable for unavailability due to causes beyond its reasonable control (force majeure, third-party networks, internet outages).

9. Intellectual property

All software, trademarks, graphics and content of the MiBuono platform remain the exclusive property of the Provider. The User receives only a non-exclusive, non-transferable right of use for the duration of the service. Customer data remains the property of the shop as data controller.

10. Limitation of liability

• The Provider is liable for direct damages only in case of wilful misconduct or gross negligence, within the limits of the amounts paid by the shop in the previous 12 months;
• The Provider is not liable for indirect damages, loss of profit or loss of data not caused by its fault;
• Losses caused by the leakage of shop credentials attributable to the shop are borne by the shop.

11. Suspension and termination

The shop may discontinue using the service at any time. The Provider may suspend accounts in case of serious violation of these Terms (in particular confidentiality duties), upon prior notice where possible. Suspension due to the expiry of the subscription is governed by section 7 and does not constitute a breach of contract by the Provider.

Upon termination of the relationship, customer data is returned or deleted in accordance with the Data Processing Agreement and applicable law; the shop may export its data before deletion.

12. Updates to the Terms

These Terms may be updated. Material changes will be communicated through the app, and renewed acceptance may be requested where necessary; continued use after communication also constitutes acceptance.

13. Governing law and jurisdiction

These Terms are governed by Italian law. For the Provider: 北京市丰台区丰管路甲1号北楼二层202-1236室 (Room 202-1236, 2nd Floor, North Building, No. 1A, Fengguan Road, Fengtai District, Beijing, China). Any dispute shall be brought before the court of the place where the Provider has its registered office, unless mandatory legal provisions provide otherwise.

14. Contacts

• Shop (account management, confidentiality reports): see section 1 or contact the point of sale;
• Provider (technical support, security): [email protected]

Last updated: 14/10/2026 — Version 1.2